Intexel Platform Service Terms

I. Scope of Application

These Service Terms constitute a supplementary and independent document to the Intexel User Agreement, specifically governing the rights and obligations, service levels, and restriction rules for the platform's four core services: domain hosting, Worker computing resources, D1 database, email verification API, and DNS resolution. All users using the platform's development services must comply with these terms.

II. Custom Domain Hosting Service Rules

Free accounts may bind only 1 self-owned domain (e.g., intexel.eu.org). The domain ownership must belong to the user, and the user must complete domain ownership verification before resolution can be enabled.

If a user accidentally deletes a domain binding record within the platform, we are under no obligation to automatically restore it; the user must re-complete DNS ownership verification to add it again.

If a user's domain involves illegal sites, infringing content, or spam email sending, we reserve the right to immediately terminate domain hosting and block resolution, with no compensation for domain recovery.

The platform only provides DNS resolution hosting. Domain renewal and domain ownership management are to be operated by the user at their domain registrar. We do not assume risks of domain expiration or registrar suspension.

Third-party email service provider (Resend/SES) domain verification failures are caused by the user's DNS configuration or third-party rules. We only provide configuration guidance and are not responsible for third-party review results.

III. Cloudflare Worker Computing and Deployment Service Rules

Free computing quotas are as published on the official website. Exceeding the quota will automatically restrict API access and suspend project operation; users may upgrade to paid plans to expand computing capacity.

Deployment of mining programs, brute-force cracking scripts, large-scale crawlers, or traffic attack scripts is prohibited. Upon detection, Worker instances will be immediately shut down.

All liability for rate limiting, bans, or infringements arising from Worker external requests to third-party interfaces shall be borne entirely by the deploying user.

We regularly clean up long-term idle Worker projects with no traffic. A 7-day email warning will be sent prior to cleanup.

IV. D1 Database Storage Service

Free database storage has capacity and query count limits; exceeding the limits will restrict read and write operations.

Users must not store sensitive personal citizen information (ID numbers, phone numbers, facial data, etc.) in the database. If such storage is required, users must upgrade to an enterprise paid plan and complete data security filing.

Free databases have no scheduled backups; deleted data cannot be recovered. Paid plans support manual/automated backup exports.

V. Email Verification Service (Resend/SES) Rules

The platform's email interface is only for legitimate user registration verification and in-site notifications. Bulk marketing emails and spam push messages are prohibited.

If a domain is blacklisted by email service providers due to the user sending prohibited emails, we reserve the right to permanently disable the email function for that domain, and paid email quotas will not be refunded.

Users must completely configure MX, SPF, DKIM, and DMARC DNS records according to platform guidance. Missing records will cause email verification failure and messages being directed to the spam folder.

VI. Service Level Agreement (SLA) Distinction

Free Services: No SLA guarantee. No compensation is provided for downtime, latency, or feature restrictions.

Enterprise Paid Plans: 99.9% monthly uptime guarantee is provided. If monthly uptime falls below the standard, corresponding service extensions will be granted based on downtime duration. Cash refunds are not supported.

VII. Third-Party Service Provider Risk Notice

The platform's infrastructure relies on third-party services including Cloudflare, Resend, Amazon SES, and domain registrars. We bear no liability for compensation in the following circumstances involving third parties:

• Third-party platform rule changes or API deprecation;
• Third-party server failures or regional network blockages;
• Third-party bans or verification rejections imposed on user domains or accounts.

VIII. Service Suspension and Reclamation Details

• Free domains, free computing resources, and free databases will be automatically reclaimed and cleared after 90 consecutive days of no activity;
• Paid services not renewed upon expiration will be granted a 15-day grace period. After the grace period ends, all resources will be reclaimed and data erased;
• Violating resources, upon verification, will be immediately shut down without grace period or compensation.

IX. Terms Updates

Updates to these Service Terms will be published on the official website's service description page. Continued use of the platform constitutes acceptance of the updated terms.

I. What Personal Information We Collect and Purposes of Collection

1. Information Required for Account Registration (Mandatory, Service Cannot Be Provided Without Collection)

• Registration email: Used for account login, identity verification, security alerts, platform notifications, and compliance notifications;
• Account login records: Login IP, device browser identifier, login time, used for account security risk control and anti-theft protection.

2. Optional Voluntarily Submitted Information (User Voluntary)

Enterprise user's company name, Unified Social Credit Code, and contact person name, used solely for enterprise qualification verification and paid invoicing.

3. Automatically Collected Non-Sensitive Access Information (Cookies / Logs)

Visited page URL, access time, device model, browser type, page click behavior, used for platform feature optimization, access statistics, and troubleshooting. Only anonymized aggregate analysis is performed, without identifying natural person identities.

4. Information Explicitly Not Collected

We do not actively collect sensitive personal information such as ID numbers, facial data, bank card numbers, precise geographic location, or biometric identifiers; if users actively upload and store sensitive information, users shall bear the data security compliance responsibility themselves.

II. Information Usage Rules

• Used solely for providing, maintaining, and optimizing the platform's cloud development, domain, and email services, and will not be used beyond the necessary scope of services;
• Used for security risk control: Identifying abnormal logins, violating deployments, and spam behavior to protect account and platform security;
• Used for compliance notifications: Sending emails regarding agreement updates, service expiration, resource reclamation, and violation warnings;
• Aggregated anonymized statistical data is used for product iteration and cannot be linked to specific individual users;
• We never conduct targeted advertising based on personal information, and do not sell or trade user personal information to third parties.

III. Information Storage and Security Protection

All user personal information is stored on compliant cloud servers within the territory of mainland China, and personal information is not transferred across borders;

Storage Period:

• (1) Registration email and login logs are continuously retained during the account's active period;
• (2) All personal information is permanently erased within 15 days after account cancellation;
• (3) Log records required to be retained by laws and regulations (network access, operation records) are retained for 2 years and automatically deleted upon expiration.

Security technical measures: End-to-end HTTPS encryption during transmission, sensitive information desensitization in databases, hierarchical access permission control, and regular security inspections to prevent information leakage, tampering, and loss.

IV. Limited Scenarios for Information Sharing and Disclosure

Your information may be shared only under the following statutory circumstances, without prior consent:

• You have expressly authorized and consented in writing to the sharing;
• Lawfully required by statutory authorities such as people's courts, public security, cyberspace administration, or market supervision through legally issued documents;
• As necessary for service performance, providing anonymized access logs to underlying third-party service providers (Cloudflare, Resend), who have no right to use them for other purposes;
• In emergency situations, to protect the life and property safety of you or third parties;
• Other circumstances explicitly permitted by laws and regulations.

V. Your Statutory Personal Information Rights

• Right to Access and Copy: You may log in to the console to view personal information stored in your account, and may contact customer service to export a complete copy of all your personal information;
• Right to Correction: If your registration email or enterprise information is incorrectly filled in, you may correct it yourself on the account settings page;
• Right to Deletion / Cancellation: You may apply for account cancellation at any time, and all personal information will be cleared within 15 days after cancellation;
• Right to Withdraw Consent: You may disable non-essential Cookie tracking and withdraw authorization for non-mandatory information collection;
• Right to Complaint and Reporting: If you have objections to our information processing practices, you may send a complaint to the compliance email address.

VI. Minor Protection

This platform is intended for developers and enterprise users. If you are under 18 years of age, you may only register and use the platform with guardian consent; we do not actively collect personal information of minors. If we discover a minor has registered in violation, we will proactively freeze the account and clear the information.

VII. Policy Updates

Updates to this Privacy Policy will be published at the footer of the official website. Material changes will be separately notified via the registered email address; continued use of the platform constitutes acceptance of the new version of the policy.

VIII. Privacy Compliance Contact Information

Compliance Email: intexel.eu.org@outlook.com